Terms of service
Terms & Conditions
Last updated: April 16, 2026
Welcome to Tezoe. These Terms & Conditions govern your access to and use of our website (tezoe.com), as well as any purchases made through our online store.
By visiting our website, browsing our collections, or placing an order, you agree to comply with and be legally bound by these Terms & Conditions, together with any related policies referenced on this website, including our Shipping Policy, Returns & Refund Policy, Privacy Policy, and other applicable store policies.
Please review these Terms carefully before using our website or completing a purchase. If you do not accept these Terms in full, you should discontinue use of the website and refrain from placing orders.
Tezoe reserves the right to update, amend, or replace any part of these Terms at any time to reflect operational, legal, or service changes. Any updates will become effective immediately upon publication on this page. Continued use of the website following any changes constitutes your acceptance of the revised Terms.
1. Company Information
Website Name: tezoe.com
Business Name: Tezoe
Email: support@tezoe.com
Contact Form: Click here to contact us
Phone Number: +44 7916693185
Address: 42 Granville Place, High Road, London N12 0AX, United Kingdom
Country of Registration: United Kingdom
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (GMT)
2. Eligibility
By accessing or using the Tezoe website, you confirm that you are legally capable of entering into binding agreements under the laws applicable in your country or region.
If you are below the legal age required to make purchases in your place of residence, use of this website and any orders placed through it must be made with the involvement and supervision of a parent or legal guardian.
We reserve the right to refuse service, cancel orders, or restrict access where we reasonably believe these eligibility requirements are not met.
3. Products and Pricing
We make every reasonable effort to present product information, descriptions, images, and pricing details on the Tezoe website as accurately as possible.
While we aim for complete accuracy, occasional typographical errors, pricing inaccuracies, or product information updates may occur. Tezoe reserves the right to correct any errors, update product details, or adjust pricing at any time without prior notice.
All items displayed on our website are offered subject to stock availability. We may, at our discretion, limit the quantity of any product purchased per order, per household, or per customer where necessary for stock management, fraud prevention, or operational reasons.
In the event that a product becomes unavailable after your order has been placed, we will contact you using the information provided at checkout to offer an update, suitable alternative, or refund where applicable.
4. Orders and Payments
After placing an order on the Tezoe website, you will receive an order confirmation email sent to the address provided during checkout. This confirmation is issued to acknowledge that we have successfully received your order request and does not represent final acceptance of the order.
All orders are subject to review, payment authorization, product availability, and fraud prevention checks before dispatch.
We currently accept secure payments through Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, and Google Pay.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that all billing details provided are accurate and complete.
Tezoe reserves the right to decline, limit, or cancel any order where we reasonably suspect fraudulent activity, unauthorized transactions, pricing errors, stock issues, or violations of these Terms & Conditions.
5. Shipping and Delivery
Shipping Location: United Kingdom, United States, Canada, Australia, New Zealand
Processing Time: 1–3 working days
Transit Time: 4–7 working days
Estimated Total Delivery Time: 5–10 working days
Shipping Fees: We are pleased to offer free shipping on all orders delivered, with no additional standard delivery charges applied at checkout.
Please note: While we work closely with our logistics partners to ensure timely delivery, occasional delays may occur due to circumstances beyond our reasonable control, including courier disruptions, severe weather, public holidays, customs inspections, or other external service interruptions.
If your order experiences an unusual delay, our customer support team will be happy to assist with tracking updates and delivery support.
6. Returns and Refunds
At Tezoe, customer satisfaction is important to us. We accept eligible returns within 30 days from the date of delivery.
To qualify for a return, items must be unused, in their original condition, and returned with all original packaging and included components where applicable.
Before sending any item back, customers must first contact our support team at support@tezoe.com
so that we can provide the correct return instructions and return address details.
Refunds will be processed to the original method of payment within 7 business days.
More info can be found in our Return & Refund Policy page.
7. Warranty and Liability
Tezoe products are covered by the statutory rights and warranty protections available under applicable United Kingdom consumer protection laws.
Nothing in these Terms & Conditions limits or excludes any customer rights that cannot legally be excluded under UK law, including rights relating to faulty, damaged, or incorrectly supplied goods.
To the fullest extent permitted by applicable law, Tezoe shall not be responsible for any indirect, incidental, special, or consequential loss or damage arising from the use of our website, delayed deliveries caused by third-party carriers, or the normal use of products purchased through our store.
This limitation does not affect liability for matters that cannot be excluded by law, including fraud, gross negligence, personal injury, or statutory consumer guarantees.
8. Prohibited Uses
Use of the Tezoe website and its content is permitted only for lawful purposes.
You agree not to use our website, products, services, images, written content, or any related materials for any illegal, fraudulent, unauthorized, or abusive activity, including any actions that may violate intellectual property rights, copyright laws, consumer regulations, or other applicable laws within your jurisdiction.
Users must not attempt to interfere with the security, performance, or proper functioning of the website, including by introducing viruses, malware, malicious code, harmful scripts, or any other technologically harmful material.
Any misuse of the website may result in immediate restriction of access, cancellation of orders, and, where appropriate, reporting to the relevant legal authorities.
9. Privacy and Data Protection
Tezoe is committed to handling customer information responsibly and in accordance with applicable data protection laws.
Any personal data collected through our website, including information provided during checkout, customer inquiries, account creation, or newsletter sign-ups, is processed securely and only for legitimate business purposes such as order fulfillment, payment verification, customer support, fraud prevention, and service improvement.
We implement appropriate technical and organizational safeguards to protect personal information against unauthorized access, misuse, loss, disclosure, or alteration.
Where applicable, customer data is processed in compliance with United Kingdom data protection legislation, including the UK GDPR and the Data Protection Act 2018.
By using our website and placing an order, you acknowledge and consent to the processing of your information for the purposes necessary to provide our products and services.
10. Changes to These Terms
Tezoe may revise, update, or replace these Terms & Conditions from time to time to reflect changes in our business operations, website functionality, legal requirements, or service policies.
Any updates become effective immediately once published on this page, unless otherwise stated.
Customers are encouraged to review this page periodically to remain informed of the latest terms governing the use of our website and purchases made through our store.
Continued access to the website or use of our services following any updates constitutes acceptance of the revised Terms.
11. Governing Law
These Terms & Conditions, together with any disputes or claims arising out of or in connection with the use of the Tezoe website, shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes relating to purchases, website use, or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection law.
12. Contact Information
Questions about the Terms of Service should be sent to us at:
Website Name: tezoe.com
Business Name: Tezoe
Email: support@tezoe.com
Contact Form: Click here to contact us
Phone Number: +44 7916693185
Address: 42 Granville Place, High Road, London N12 0AX, United Kingdom
Country of Registration: United Kingdom
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (GMT)
Our support team aims to respond to all inquiries within 24 business hours.