Privacy policy

Privacy Policy

Last updated: April 16, 2026

At Tezoe, we are committed to protecting your privacy and handling your personal information with transparency, care, and security.
This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, place an order, contact our support team, or otherwise interact with our services.
By accessing the Tezoe website (tezoe.com) or making a purchase, you acknowledge that your information may be processed in accordance with the practices described in this policy.

1. Company Information
Business Name: Tezoe
Email: support@tezoe.com
Contact Form: Click here to contact us
Phone Number: +44 7916693185
Business Address: 42 Granville Place, High Road, London N12 0AX, United Kingdom
Country of Registration: United Kingdom
  

2. What Information We Collect
We may collect the following types of information when you use the Tezoe website or place an order.
a. Information You Provide
Full name
Email address
Shipping and billing address
Phone number
Payment details (processed securely through trusted third-party payment providers)

b. Information Collected Automatically
IP address
Browser type and version
Device type
Cookies and website usage data
Referral source and time of access
Pages visited and time spent on the website

3. How We Use Your Information
We use your personal information for the following purposes:
To process, fulfil, and manage your orders
To handle payments securely
To communicate with you regarding orders, returns, support requests, or general enquiries
To send promotional emails only where you have provided consent
To detect, prevent, and investigate fraud, security risks, or technical issues
To comply with legal and regulatory obligations

4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data on one or more of the following legal bases:
Your consent
The performance of a contract
Compliance with legal obligations
Our legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms

5. Sharing Your Personal Information
We may share your personal information with trusted third-party service providers where necessary to operate our business and fulfill customer orders, including:
Payment processors (such as Stripe, PayPal, Klarna, or Shopify Payments)
Shipping carriers (such as DHL, Royal Mail, UPS, or other delivery partners)
Email service providers (such as Mailchimp or Klaviyo)
Analytics services (such as Google Analytics)
We do not sell, rent, or trade your personal information to third parties.

6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, tax, fraud prevention, or reporting requirements.
You may request the deletion of your personal data at any time by contacting us at support@tezoe.com.

7. Cookies
We use cookies and similar tracking technologies to improve your browsing experience on our website. You can manage or disable cookies at any time through your browser settings.
Types of cookies we use:
Essential cookies
Analytics cookies
Advertising cookies (for example, Google Ads and Meta)
You can opt out of Google’s use of cookies by visiting the following:
https://adssettings.google.com.

8. Your Rights
Depending on your location, you may be entitled to the following privacy rights.
For EU/EEA Residents (GDPR):
The right to access, correct, or delete your personal data
The right to data portability
The right to restrict or object to processing
The right to lodge a complaint with a supervisory authority

For California Residents (CCPA):
The right to know what personal data we collect
The right to request deletion
The right to opt out of the sale of personal data (we do not sell personal data)
The right to non-discrimination for exercising privacy rights

9. Data Security
We apply appropriate technical and organizational safeguards to protect your personal data.
However, please note that no method of transmission over the internet or electronic storage is completely secure.

10. Third-Party Links
Our website may include links to third-party websites or services.
We are not responsible for the privacy practices or content of those external websites. We recommend reviewing their privacy policies separately before providing any personal information.

11. Children’s Privacy
Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal data from children.

12. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be published on this page together with the date of the latest revision.

13. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the way your personal data is handled, please contact us:

Website Name: tezoe.com
Business Name: Tezoe
Email: support@tezoe.com
Contact Form: Click here to contact us
Phone Number: +44 7916693185
Address: 42 Granville Place, High Road, London N12 0AX, United Kingdom
Country of Registration: United Kingdom
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (GMT)
Our support team aims to respond to all inquiries within 24 business hours.