All orders are shipped free of charge with tracking. Processing time: 1–3 business days. Tracked delivery typically takes 5–10 business days from dispatch. Carriers vary by route; tracking is provided. For detailed information, please see our Shipping Policy.
Chill Paw | Self-Cooling Pet Mat with Non-Toxic Gel for Instant Relief
Free Tracked Shipping
30 Days Hassle Free Return
We offer a 30-day hassle-free return policy on all purchases.
If your order doesn’t meet your expectations for any reason, simply contact our support team within 30 days of delivery and we’ll guide you through the return process.
Our goal is to make every purchase with Tezoe simple, secure, and completely worry-free.
Self-Cooling Pet Mat for Instant Relief
The Chill Paw Cooling Mat provides your pet with immediate comfort during warm days. This innovative self-cooling mat absorbs heat and dissipates it effectively, ensuring your furry friend stays cool without the need for electricity or refrigeration. Perfect for indoor use, in vehicles, or while traveling, this mat is an essential summer accessory for your pet.

Key Features
- Instant Cooling Action: Cools automatically upon contact—no need for water, ice, or electricity.
- Cozy Comfortable: Made from high-quality, non-toxic gel that offers a plush and supportive experience.
- Portable Multi-functional: Ideal for crates, bedding, vehicles, and even outdoor activities—perfect for on-the-go!
- Sturdy Simple to Clean: Scratch-resistant, waterproof, and easy to wipe clean for years of usage.

Specifications
- Material: Non-toxic gel
- Dimensions: Suitable for various pet sizes
- Usage: Indoor and outdoor
- Cleaning: Easy to wipe clean
- Durability: Scratch-resistant and waterproof
Chill Paw | Self-Cooling Pet Mat with Non-Toxic Gel for Instant Relief
What Our Customers Are Saying
Return & Delivery
How long will it take for my order to arrive?
Orders are processed on business days only, from Monday to Friday, excluding public holidays.
Processing time: 1–3 business days
Transit Time: 4-7 business days
Total Estimated Delivery Time: 5-10 business days
Cutoff Time: Orders placed after 5:00 PM (GMT) will be processed on the next business day.
Orders placed on weekends or public holidays will be processed on the following business day. (depending on your location and the carrier service)
How can I track my delivery?
Once your order has been shipped, you will receive a tracking number by email. You can use this tracking number to follow your shipment at any time through our tracking page.
We'll also keep you updated by email every step of the way as your package moves through the shipping process, so you'll always know where your order is. Our Customer Support team is always here for you and happy to assist with any questions you may have along the way.
What is your return policy?
If you have changed your mind, you may return your item within 30 days of delivery.
To be eligible for a return, the item must be unused and in its original condition.
How do I start a return?
To request a return, please contact us at support@tezoe.com.
Kindly include your order number and the reason for the return in your email. Our team will then provide the return instructions and return address.
What if my item arrives damaged?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide:
A clear photo of the item
Your order number
Once reviewed, we will arrange a replacement or a full refund at no additional cost to you.






